Customer Service

 

 


    Shipping

Turnaround

All orders are shipped within 24 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information via E-mail. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Store Pick-Up

Some products offered on the Site are available for pickup in store. Not all items are available for this service nor is the service. For same-day pickup, your order must be submitted by 12pm eastern time, and the item must be available at the store. You will be notified when your order is ready for pickup or if an item is unavailable at the store. If your item is unavailable at the store, your order will be canceled. If someone else will be picking up your order, you must designate him/her as an alternate pickup person when ordering. When picking up your order, you or your alternate pickup person must show a valid government-issued ID. ASK Locksmith will hold your items for four days starting the day after the order was processed. If your order has not been picked up within that time frame, you may elect to extend it by one additional day. This must occur before your original time window expires. After four days (or five days if you chose to extend the time window), your order will be canceled and you are going to be charged 15% restocking fee. In no event will orders be held for more than five days. ASK Locksmith reserves the right to limit the quantity of items ordered for Store Pickup as well as the days of the year that this service is offered.

 

 


Privacy Policy

This privacy policy sets out how asklocksmith247.com uses and protects any information that you give asklocksmith247.com when you use this website. asklocksmith247.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. asklocksmith247.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Payment processing services enable the Application to process payments by credit card, bank transfer or other means. To ensure greater security, the Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Paypal (Paypal)

Paypal is a payment service provided by Paypal Inc., which allows users to make online payments using their Paypal credentials.

Personal data collected: Various types of data. Privacy Policy

  • The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

    Google Analytics (Google)

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine Application use, to prepare reports on an Application’s activities and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    Personal data collected: Cookie and Browsing and usage Data.

    Place of Processing: USA – Privacy Policy

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path="trans_email/ident_general/email"}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path="general/store_information/address"}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
IS_DEVELOPER_MODE Session crypt key to indicate whether system is in developer mode.
SAAS_DESIGNEDITOR_VISUAL_BLOCK_MANAGEMENT_MODE Indicates whether system is in visual block management mode.
SAAS_DESIGNEDITOR_THEME_PREVIEW_MODE Indicates whether system is in theme preview mode.
SAAS_DESIGNEDITOR_INLINE_TRANSLATION_MODE Indicates whether system is in inline translation mode.
MAGE_COOKIE Indicates that cookies are initialized.
__ga Used to distinguish users.
__UTMA Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__UTMB Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__UTMC Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__UTMZ Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__UTMV Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

 


Returns & Exchanges 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

Return shipping expenses for the return of products are the responsibility of the customer.

Products must be in the condition you received them and in the original box and/or packaging.

Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.  

1. Please email info@asklocksmith247.com to request a Return Merchandise Authorization (RMA).

- ASK Locksmith, Inc. approval must be uptained prior to return of any merchandise. Returns without an RMA number will be refused and returned at the shipper`s expense.

- Return for refund will not be allowed if it has been more than 30 days after original invoice date.- All returns are subject to inspection and a 15% restocking fee.

- If an item returned is found to be in unsellable condition, the customer may elect to have the item returned back. If returned, the customer will be responsible for shipping charges to return. The decision must be made within 15 days after advisement by ASK Locksmith, Inc. No refund will be issued.


2. Mail your returned item to:
     ASK Locksmith, Inc.
     Returns Department RMA#
     247 West 38th Street
     New York, New York 10018


3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are opened. These include electronic divices and hardware in blisted package.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your item is in new condition, not opened you may exchange it for any other that matches the same price. You will subject to a 15% restocking fee, but you still will have to pay return shipping.